Propuesta de mejoramiento de los procesos de pedido, despacho y entrega en la empresa INVERSIONES MC & LJ S.A.S.
Bocanegra Rojas, Diego Alejandro
Modesto Moreno, Jonathan Smid
González Camargo, Carlos Alberto
Ramírez Cardona, Biviana
Universidad El Bosque
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The research project contained in this document was carried out in the company "INVERSIONES MC & LJ S.A.S.", with the aim of reducing returns by reviewing the arder, dispatch and delivery processes. Beca use the returns represent 29% of the freight budget and can originate in relation to failures in the processes ar activities that are performed incorrectly. To develop the project, engineering tools were applied, such as the process survey, process flow diagrams, travel diagrams, lshikawa diagrams and time shots. With these tools it was possible to diagnose the current situation of the arder, dispatch and delivery processes, followed by this, activities were identified in the processes in which time or travel wasted. These findings were eliminated to give greater fluidity and effectiveness in working time. Likewise, new processes, strategies and activities were changed to improve the quality of products and interna! processes. lt was concluded that the implementation of the proposal generates a short investment, taking advantage of the physical and virtual spaces that are available to carry out the implementation of the proposal, in addition to reducing the cycle times of the processes, finally list formats were created of check that allow to have a complete traceability of the process.
TopicsDiagnóstico empresarial -- Comercio al detal
Diagnóstico empresarial -- Diagrama Ishikawa
Diagnostico empresarial -- Oportunidades de mejora
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